At a glance
- Office: Cagayan State University Gonzaga Campus
- Classification: Simple
- Who may apply: Students
- Total fees: None
- Total processing time: 48 minutes
Requirements
| Requirement | Where to get it |
|---|---|
| Letter of Complaint | Student |
| Outgoing Communication (internal) | Dean |
Steps
| What you do | What the office does | Fee | Time |
|---|---|---|---|
| Receipt of the Complaint | The College Dean's Office receives the formal Letter of Complaint from the concerned student or faculty. The office reviews the complaint and determines if it requires immediate action. (Faculty Member and Dean) | None | 3 minutes |
| Preparation of the Complaint Form | A Complaint Form is prepared, detailing: The nature of the complaint The schedule of meetings for resolution The parties involved in the complaint (student, faculty, or both) (Faculty Member and Dean) | None | 10 minutes |
| Conduct of Conferences | The Dean facilitates meetings with the concerned parties to discuss the complaint. Each party is given an opportunity to explain their side and provide supporting evidence, if applicable. The Dean mediates and proposes solutions to address the issue. (Dean) | None | 15 minutes |
| Resolution of the Complaint | If a resolution is met: The Dean documents the agreed resolution in writing. Necessary actions are taken based on the agreed resolution. The complaint is considered resolved, and records are filed for reference. If a resolution is not met: The complaint is forwarded to the Office of the Guidance Counselor for further mediation and intervention (Dean) | None | 15 minutes |
| Documentation and Filing | The final records of the complaint are kept in a secured file. The concerned parties are notified of any further actions if necessary. (College secretary and Dean) | None | 5 minutes |
Source
Read from the office's Citizen's Charter by Muse Spark. Fees and steps change: check the PDF and the office before you go.