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Services and requirements

270 services from 9 offices: requirements, steps, fees and processing time, read from the Citizen's Charter documents.

Cagayan State University - Piat Campus

Simple · 7 Minutes
Signing of clearance

Students get their terminal clearance signed after clearing account balances.

Simple · 13 minutes
Issuance and/or re-issuance of statement of accounts and assessment FORM

Students get a printed statement of accounts or assessment form reflecting fees and payments.

Simple · 7 Minutes
Validation of enrollment

Students get their enrollment validated and assessment form stamped ENROLLED.

Simple · 11 Minutes
Processing of student refunds

Students get a refund of overpayment due to erroneous or adjusted fees.

Simple · 1 day and 5 Minutes
Processing of vouchers

Suppliers, students and employees get their vouchers processed and endorsed for payment.

Complex · 20 mins
Registration for the college admission TEST of incoming college freshmen/transferees

Incoming freshmen and transferees get registered to take the college admission test.

Highly Technical · 42 days
Government procurement - competitive bidding

End-users get goods, infrastructure and consulting services procured through competitive bidding.

Highly Technical · 18 days
Government procurement - negotiated procurement (small value procurement)

End-users get small value procurement of goods, infrastructure and consulting services.

Highly Technical · 8 days
Government procurement - negotiated procurement (agency-to-agency)

End-users get goods and services procured from another government agency.

Highly Technical · 4 days
Government procurement - shopping [section 52.1 (a)]

End-users get goods and services procured through shopping under Section 52.1 (a).

Highly Technical · 18 days
Government procurement - shopping [section 52.1 (b)]

End-users get goods and services procured through shopping under Section 52.1 (b).

Highly Technical · 9 days
Government procurement - direct contracting

End-users get goods and services procured through direct contracting with a supplier.

Highly Technical · 8 days
Government procurement - repeat order

End-users get repeat orders awarded to the previous winning bidder.

Simple · 5 minutes
Collection FEES

Stakeholders can pay fees and get an official receipt at the cashier.

Simple · 5 minutes
Releasing of CASH

Students and employees can receive cash payment for salaries and financial assistance.

Simple · 14 minutes
Processing of checks

Suppliers, students and employees get checks prepared for their payments.

Simple · 5 minutes
Releasing of checks

Students and employees can claim their checks for payments and assistance.

Simple · 5 minutes
Releasing of checks

Suppliers and government agencies can claim their checks upon issuing a receipt.

Simple · 5 Minutes
Enrollment

Students get evaluated and enlisted for enrollment through the Dean's Office.

Simple · 10 Minutes
Consultation

Students get advice and solutions from their adviser or dean.

Simple · 4 Minutes
Vehicle reservation

Employees and students can reserve a vehicle for official travel.

Simple · 2 Minutes
Building and ground maintenance

Employees can request building and ground maintenance work.

Simple · 2 Minutes
Carpentry/plumbing/electrical services

Employees can request carpentry, plumbing or electrical services.

Simple · 2 Minute
FUEL withdrawal

Drivers can withdraw fuel for vehicles and other fueled equipment.

Simple · 4 Minutes
Security

Visitors can get a visitor's pass for entry and vehicle monitoring.

Simple · 1 hour 15 minutes
Counseling service

Students receive counseling to develop their potentials and plan their future.

Simple · 1 hour 15 minutes
Referral service

Members of the academic community get referral assistance for counseling needs.

Simple · 22 minutes
EXIT interview

Dropping or transferring students get an exit interview and guidance.

Simple · 36 minutes
Request a COPY of position description FORM

Faculty and personnel get a copy of their position description form.

Simple · 36 minutes
Request for certificate of employment & compensation

Faculty and personnel get a certificate showing employment and compensation.

Simple · 3 DAYS
Preparation of salary payroll and other benefits per college / office

Faculty and personnel get their salary payroll and benefits processed.

Simple · 1 business day & 2 mins
Issuance of library CARD

Students and transferees get a library identification card for borrowing.

Simple · 8 Minutes
Circulation - borrowing of library materials

Clients can borrow library materials using their library card.

Simple · 4 Minutes
Circulation - returning of library materials

Borrowers can return library materials and clear their borrowing record.

Simple · 2 Minutes
Inter-library LOAN services

Clients from other schools can use the library through a referral letter.

Simple · 3 Minutes
Internet/e-library services

Clients can use computer units and e-resources in the internet section.

Simple · 3 Minutes
Signing of clearance

Clients get their clearance signed after settling library obligations.

Simple · 28 MINUTES
Medical consultation and examination

Students and staff get medical consultation, examination and treatment.

Simple · 22 Minutes
First AID treatment

Students and staff get immediate first aid treatment and referral if needed.

Simple · 15 minutes
Dental examination and consultation

Students and staff get dental examination and a treatment plan.

Simple · 16 minutes
Dental treatment

Students and staff get dental treatment such as extraction or cleaning.

Simple · Optin:9mins; Optout:14mins
ENROLLMENT (Freshmen/Transferees)

Incoming first year and transferee students get enrolled in the university.

Simple · Optin:9mins; Optout:14mins
ENROLLMENT (Continuing/Old Students)

Continuing students get enrolled for the next semester.

Simple · 2 days, 3 minutes
First issuance of official transcript of records (OTR)

Graduates get their first official transcript of records.

Simple · 2 days, 3 minutes
Re-issuance of official transcript of records (OTR)

Graduates get a re-issued copy of their official transcript of records.

Simple · 9 minutes
Issuance of certifications

Students and graduates get certifications such as grades or enrollment.

Simple · 9 minutes
Issuance of certification of authentication and verification (CAV)

Graduates get authentication and verification of records for abroad.

Simple · 13mins
Enrollment of post-baccalaureate

Post-baccalaureate students get enrolled in graduate programs.

Complex · 20 Days
Re-issuance of diploma

Graduates get a duplicate diploma as proof of completion.

Simple · 9 minutes
Adding/cancelling/dropping of subjects

Students can add, cancel or drop subjects within a week of classes.

Simple · 14 minutes
Completion of grades

Students can complete their incomplete grades within the prescribed period.

Simple · 180 minutes
Procurement

Faculty and staff get supplies, materials and equipment procured.

Simple · 25 minutes
Application of employees' grant

Children of employees can apply for the employees' grant for schooling.

Simple · 3 days, 1 hour and 14 minutes
Release of internally funded grants (financial incentive program)

Undergraduate students get financial incentives such as academic or athletic grants.

Simple · 3 days, 1 hour and 14 minutes
Processing of financial assistance for externally funded grants (TES, TDP, private scholarship/grant)

Students get financial assistance from externally funded grants like TES.

Simple · 1 day, 1 hour and 16 minutes
Claims from the student mutual AID FUND program (smafp)

Enrolled students can claim medical or death benefits from the mutual aid fund.

Simple · 20 minutes
Issuance of certification

Students can get certifications like good moral character or non-enjoyment of scholarship.

Complex · 7 days
Student assistantship

Undergraduate students can apply to work as student assistants.

15 days
Accreditation and re-accreditation of student organization

Student organizations get accredited or re-accredited for the academic year.

Simple · 23 minutes
Approval of conduct of student activities (campus level)

Student organizations get approval to conduct campus-level activities.

Cagayan State University - Solana-Lara Campus

Simple · 25 minutes
Validation of enrolment (OPT - in and OPT – OUT)

Students get official validation of enrollment for the semester.

Simple · 18 Minutes
Issuance of examination permit for opt-out students

Officially enrolled opt-out students get an examination permit.

Simple · 20 Minutes
Issuance of statement of accounts of students

Students get an updated Statement of Accounts.

Simple · 45 minutes
Adjustment of assessment DUE to scholarship discount and petition

Students get adjustment of their assessment for scholarship, discount or petition subject.

Complex · 38 minutes
Adjusting of FEES DUE to cancelling of enrollment and dropping of subject

Students get fee adjustment for cancellation of enrollment or dropping of subject.

Complex · 18 minutes
Processing of refunds for students

Students with overpayment get a refund of fees.

Complex · 18 minutes
Signing of student clearance (terminal & for transfer)

Students get their clearance signed after settling financial obligations.

Complex · 44 days and 20 minutes
Admission TEST of incoming college freshmen/transferees

Incoming freshmen and transferees can register for the college admission test.

Complex · 44 days, 3 hours, and 3 minutes
Administration and Release of College Admission Test Result

Examinees take the admission test and get their CAT results and rating certificate.

Simple · 2 Days & 18 Minutes
Application and selection for canteen lease

Business owners can apply to lease a canteen space inside the campus.

Simple · 13 mins
Payment of CSU solana- LARA canteen bills

Canteen lessees can pay their monthly space rental bills.

Highly Technical · 42 days
Government procurement – competitive bidding

End-users can procure goods, infrastructure and consulting services through competitive bidding.

Highly Technical · 21 days
Government procurement – negotiated procurement (small value procurement)

End-users can procure goods and services through small value procurement.

Highly Technical · 9 days
Government procurement – negotiated procurement (agency-to-agency)

End-users can procure through agency-to-agency negotiated procurement.

Highly Technical · 4 days
Government procurement – shopping [section 52.1 (a)]

End-users can procure through shopping under Section 52.1 (a).

Highly Technical · 18 days
Government procurement – shopping [section 52.1 (b)]

End-users can procure through shopping under Section 52.1 (b).

Highly Technical · 9 days
Government procurement – direct contracting

End-users can procure directly from a known qualified supplier.

Highly Technical · 7 days
Government procurement – repeat order

End-users can reorder from the previous winning bidder through repeat order.

Simple · (3 minutes)
Collection of Fees

Students, employees and clients can pay fees and get an official receipt.

Simple · 10 minutes
Releasing of Cash (Salaries & Financial Assistance/Scholarship)

Students and employees can receive cash for salaries, assistance or scholarships.

Simple · 10 minutes
Releasing of Checks (Students & Employees)

Students and employees can claim checks based on approved disbursement vouchers.

Simple · 10 minutes
Releasing of Checks (Suppliers & Other Government Agencies)

Suppliers and agencies can claim checks based on approved disbursement vouchers.

Simple · 1 hour ,15 minutes
Counseling service

Students get counseling to develop their potentials and plan their future.

Simple · 12 minutes
EXIT interview

Dropping or transferring students get guidance through an exit interview.

Simple · 36 minutes
Request for certificate of employment & compensation

Faculty and personnel get a certificate of employment and compensation.

Simple · 3 days
Preparation of salary payroll and other benefits per college / office

Faculty and personnel get their salary payroll and benefits processed.

Simple · 1 day & 8 minutes
Issuance of library CARD to NEW students & transferees

New students and transferees get a library identification card.

Simple · 16 Minutes
Circulation – borrowing of library materials

Clients can borrow library materials for use.

Simple · 11 Minutes
Circulation – returning of library materials

Clients can return borrowed library materials.

Simple · 8 Minutes
Inter-library LOAN service

Clients from other schools can use the library through inter-library loan referral.

Simple · 8 Minutes
Signing of clearance

Students and staff get library clearance after settling obligations.

Simple · 30 minutes
Primary health assessment

Students and employees get primary health assessment and treatment.

Simple · 16 minutes
First AID treatment

Students and employees with urgent needs get first aid treatment and referral.

Simple · 29 minutes
Enrollment of freshmen

Incoming first year students can enroll and be admitted to the university.

Simple · 44 minutes
Enrollment of transferees

Transfer students can enroll and be admitted to the university.

Simple · 26 minutes
Enrollment of OLD students

Old students can officially enroll through the online portal.

Simple · 13 minutes
Issuance of certification of grades/ certificate of enrolment or re-assessment

Currently enrolled students can get a certificate of grades, enrolment or re-assessment.

Simple · 25 Minutes
Issuance of certification of authentication and verification (CAV)

Graduates can get authentication and verification of records for DFA use.

Simple · 11 minutes
Adding and canceling of subjects

Officially enrolled students can add, cancel or drop subjects within one week.

Simple · 14 minutes
Completion of grades

Students can complete an incomplete grade within one year.

Simple · 9 minutes
Dropping OUT

Enrolled students can drop all subjects before the midterm examination.

Simple · 22 minutes
Issuance of transfer credentials

Undergraduate students transferring to another school can get honorable dismissal credentials.

Simple · 17 minutes
Issuance of certificate of graduation/gwa/class ranking of medium of instruction

Students can get certificates of graduation, GWA, ranking or medium of instruction.

Highly Technical · 10 days, 3 hours and 10 minutes
Procurement

Faculty and staff can acquire supplies, materials and equipment.

Simple · 4 days, 1 hour and 14 minutes
Release of internally funded grants (financial incentive program)

Undergraduate students can receive internally funded financial incentive grants.

Simple · 20 minutes
Issuance of certification

Current and graduated students can get certifications like good moral character.

Cagayan State University Sanchez Mira Campus

Simple · 20 Minutes
Issuance of statement of accounts / assessment FORM for scholarship of students

Students get an updated Statement of Accounts or Assessment Form.

Complex · 3 days and 17 minutes
Processing of refunds to students

Students get a refund of overpayment after validation.

Highly Technical · 44 days and 28 minutes
Onsite registration for the college admission TEST of incoming college freshmen/transferees

Incoming freshmen and transferees get registered onsite for the College Admission Test.

Highly Technical · 44 days and 18 minutes
Online registration for the college admission TEST of incoming college freshmen/transferees

Incoming freshmen and transferees get registered online for the College Admission Test.

Highly Technical · 3 hours
Administration and release of college admission TEST result

Applicants take the College Admission Test and get their result.

Simple · 5 minutes
Collection of FEES - internal

Students and employees can pay assessed fees and get an official receipt.

Simple · 5 minutes
Releasing of checks - internal

Students and employees can claim checks from approved disbursement vouchers.

Simple · 10 minutes
Issuance of certificate of NET TAKE HOME PAY

Employees get a Certificate of Net Take Home Pay upon request.

Simple · 5 minutes
Collection of FEES - external

Graduates, tenants and external clients can pay fees and get an official receipt.

Simple · 5 minutes
Releasing of checks - external

Suppliers and government agencies can claim checks from approved vouchers.

SIMPLE · 31 MINUTES
Medical consultation, examination and counseling

Students, faculty and personnel get medical assessment, treatment and counseling.

Simple · 21 Minutes
First AID treatment

Students, faculty and personnel get immediate first aid treatment and referral if needed.

Simple · 41 Minutes
Request for excuse SLIP

Students who are ill get an excuse slip for missed classes.

Highly Technical · If materials are available: 10 days, 1 hr., & 6 mins. If materials are not available: 31 days, 1 hour, & 6 mins.
Request for carpentry, electrical, air-conditioning UNIT repair, and plumbing services

Faculty, personnel and student leaders get carpentry, electrical, aircon and plumbing repairs.

Simple · 1 hour and 15 minutes
Counseling service

Students receive counseling to develop their potentials and plan their future.

Simple · 1 hour 15 minutes
Referral service

Referred students get counseling assistance including referral to experts if needed.

Simple · 27 minutes
Initial interview

New students undergo an initial interview to establish counselor contact.

Simple · 22 minutes
EXIT interview

Dropping or transferring students get an exit interview and assistance.

Simple · 22 minutes
Terminal interview

Graduating students undergo a terminal interview about their university stay.

Simple · 1 hour and 35 minutes
Request of Certificate of Employment

Employees and former employees get a Certificate of Employment.

Simple · 2 hours and 5 minutes
Request for certificate of leave credits

Employees get a Certificate of Leave Credits.

Simple · 1 hour and 5 minutes
Request for letter of introduction

New employees get a Letter of Introduction.

Simple · 2 days and 7 minutes
Issuance of library CARD

Students get a Library Identification Card for borrowing materials.

Simple · 8 Minutes & 30 seconds
Circulation - borrowing of library materials

Library users can borrow library materials.

Simple · 5 Minutes
Circulation - returning of library materials

Library users can return borrowed library materials.

Simple · 2 Minutes & 30 seconds
Internet/e-library services

Library users can use computer units and e-resources in the Internet section.

Simple · 8 minutes and 30 seconds
Borrowing furniture and equipment

Library users can borrow library furniture and equipment.

Simple · 35 minutes
Application of employees' grant

Children of employees get a tuition discount through the Employees' Grant.

Complex · a. Through LBP We Access: 3 days, 1 hr., 30 mins. b. Through Cash: 3 days, 2 hrs., 27 mins. c. Through Check: 3 days, 1 hr., 9 mins.
Release of internally funded grants (financial incentive program)

Undergraduate students get financial incentives like academic, PWD, athletic and cultural grants.

Complex · a. Through LBP We Access: 3 days, 1 hr., 35 mins. b. Through Cash: 3 days, 2 hrs., 32 mins. c. Through Check: 3 days, 1 hr., 14 mins.
Processing of financial assistance for externally funded grants (TES, TDP, private scholarship/grant)

Undergraduate grantees get release of externally funded assistance like TES and TDP.

Complex · 2 days, 1hour, and 28 minutes
Claims from the student mutual AID FUND program (smafp)

Currently enrolled students get medical or death claim benefits from the mutual aid fund.

Simple · 23minutes
Issuance of certifications

Current and graduated students get certifications like good moral character.

Simple · 10 minutes
Conduct of make-up classes

Faculty members get approval to conduct make-up classes for missed sessions.

Complex · 3 days & 33 minutes
Petitioning of courses

Irregular and graduating students can request opening of needed petitioned courses.

Complex · 17 minutes
Rectification of grades

Students can have erroneous grades corrected by the faculty through the dean.

Highly Technical · 34 minutes
Borrowing and returning of equipment, tools, furniture ETC.

Students, faculty and staff can borrow and return college equipment and tools.

Highly Technical · 38 minutes
Advising of irregular students

Irregular, transferee, shiftee and returnee students get advising before enrollment.

Highly Technical · 49 days
Procurement

Faculty and personnel can procure supplies, materials and equipment.

Cagayan State University - Aparri Campus

Simple · 10 minutes
Issuance of statement of accounts of students

Enrolled students get an updated statement of their school accounts.

Simple · 12 minutes
Processing of refunds for students

Students with valid overpayments get their refunds processed.

Simple · 18 minutes
Signing of student's clearance

Students get their clearance signed after full payment of fees is verified.

Complex · 44 days and 25 minutes
Registration for the college admission TEST of incoming college freshmen/transferees

Incoming freshmen and transferees register to take the College Admission Test.

Complex · 44 days, 3 hours, and 3 minutes
Administration and release of college admission TEST

Applicants take the admission test and receive their CAT results and certificate.

Highly-Technical · 12 days
Government procurement - alternative MODE of procurement

End-users get goods, infrastructure and consulting services procured through alternative mode.

Highly-Technical · 26 days
Government procurement - competitive bidding

End-users get goods, infrastructure and consulting services procured through competitive bidding.

Simple · 5 minutes
Collection of FEES

Clients pay assessed fees and receive an official receipt.

Simple · 6 minutes
Releasing of CASH (salaries & financial assistance / scholarship)

Beneficiaries receive cash for salaries and financial assistance or scholarships.

Simple · 6 minutes
Releasing of checks

Claimants receive checks based on approved disbursement vouchers.

Simple · 1 hour and 6 minutes
Referral service

Clients in need of guidance are referred for counseling or to external experts.

Simple · 1 hour and 6 minutes
Counseling service

Counselees receive counseling to develop their potentials and plan their future.

Simple · 22 minutes
EXIT interview

Outgoing students dropping or transferring receive an exit interview and guidance.

Simple · 28 minutes
Medical consultation, examination and counseling

Patients get medical assessment, treatment and health counseling at the clinic.

Simple · 22 minutes
First AID treatment

Patients receive immediate first-aid treatment and referral if needed.

Simple · 6 minutes
Issuance of medical certificate prior to internship/ on the JOB training (OJT) or athletic competition

Students obtain medical clearance before OJT, internship or athletic competition.

Simple · 24 minutes
Dental examination and consultation

Patients receive dental examination and a recommended treatment plan.

Simple · 21 minutes
Dental treatment

Patients with dental concerns receive assessed dental treatment at the clinic.

Simple · 7 minutes
Advising NEW students

New students get advised on admission requirements and subjects to enroll.

Simple · 7 minutes
Advising old/transferee/shifting students

Old, transferee and shifting students get advised on courses to enroll.

Simple · 38 minutes
Conducting faculty-student consultation

Students receive faculty consultation and guidance through the Dean's Office.

Simple · 26 minutes
Handling students' complaints

Students get their complaints heard and resolved through conferences.

Simple · 8 minutes
Request for petitioned courses

Students can request and secure approval for petitioned courses.

Simple · 1 minute
Request for service record

Faculty and personnel are informed on the processing of their service record.

Simple · 29 minutes
Request for certificate of employment

Faculty and personnel receive a certificate showing service, position and compensation.

Simple · 11 days, 4 hours & 12 minutes
Processing of application of hiring and promotion

Qualified applicants receive an appointment to perform the duties of the position.

Simple · 3 days, 6 hours & 30 minutes
Preperation of salary payroll and other benefits per college/ office

Employees receive their salaries and entitled benefits through processed payroll.

Simple · 8 minutes
Application, reservation and approval for the USE of campus facilities

Clients can reserve and use campus facilities upon approval and payment.

Cagayan State University Andrews Campus

Simple · 14 minutes
Validation of enrollment

Students get their enrollment officially validated and stamped.

Simple · 11 minutes
Issuance of examination permit

Officially enrolled students get an examination permit to take exams.

Simple · 7 minutes
Signing of certificate of enrollment and billing

Students get their Certificate of Enrollment and Billing verified and signed.

Simple · 14 minutes
Issuance of statement of accounts of students

Students get an updated Statement of Accounts.

Simple · 15 minutes
Adjustment of assessment DUE to scholarship discounts other THAN FREE higher education subsidy

Students get their ledger adjusted for scholarship discounts other than free higher education.

Simple · 17 minutes
Adjustment of assessment DUE to petitioned subjects

Students get their assessment adjusted for petitioned subjects.

Simple · 14 minutes
Adjustment of FEES DUE to cancellation of enrollment and dropping of subject

Students get their fees adjusted after cancellation of enrollment or dropping of subjects.

Simple · 26 minutes
Processing of refunds for students

Students with overpayment get a refund processed.

Simple · 12 minutes
Signing of student clearance (terminal & for transfer)

Students get their clearance signed after confirming full payment of fees.

Highly Technical · 123 days, 4 hours and 30 minutes
Competitive bidding-public bidding

End-users get goods, infrastructure and consulting services procured through public bidding.

Highly Technical · 3 days
Government procurement – direct acquistion

End-users get goods and services procured through direct acquisition.

Highly Technical · 9 days
Government procurement – direct contracting

End-users get goods and services procured through direct contracting with a known supplier.

Highly Technical · 8 DAYS
Government procurement -small value procurement

End-users get small-value goods and services procured through requests for quotations.

Highly Technical · 176 days
Government procurement – unsolicited offer with BID matching

Offerors get their unsolicited offer evaluated with bid matching.

Highly Technical · 8 days
Government procurement – repeat order

End-users get repeat orders awarded to the previous winning bidder.

Highly Technical · 8 days
Government procurement – negotiated procurement

End-users get goods and services procured through negotiated procurement.

Simple · 3days and 20 minutes
Manpower assistance request

Employees and students get extra manpower help for moving and office tasks.

Complex · 6 days and 25 minutes
Carpentry services- repairs and maintenance requests

Employees and students get carpentry repairs and maintenance done.

Complex · 6 days and 25 minutes
Airconditioning services- repairs and maintenance requests

Employees and students get airconditioning repairs and maintenance done.

Complex · 6 days and 25 minutes
Plumbing services- repairs and maintenance requests

Employees and students get plumbing repairs and maintenance done.

Complex · 6 days and 25 minutes
Electrical services- repairs and maintenance requests

Employees and students get electrical repairs and maintenance done.

Central Administration

Simple · 47 Minutes
Processing of request for the issuance of certificate withholding TAX (BIR FORM 2307)

Suppliers, COS providers and part-time lecturers get a BIR Form 2307 certificate of tax withheld.

Simple · 47 minutes
Processing of request for the issuance of certificate withholding TAX (BIR FORM 2316)

Permanent employees get a BIR Form 2316 certificate of tax withheld from their pay.

Simple · 2 days, 6 hours and 30 minutes
Processing of payment of cliams/salaries of employees through debit MEMO

Suppliers, contractors and creditors get employee claims and salaries paid through Debit Memo.

Simple · 3 days and 2 hour
Processing of payment to suppliers/creditors and employees through LIST of DUE and demandable accounts payable-advice to debit account (lddap-ada)

Suppliers, contractors and employees get claims paid through LDDAP-ADA bank credit.

Highly Technical · 44 days and 23 minutes
Registration for the college admission TEST of incoming college freshmen/transferees

Incoming freshmen and transferees register to take the College Admission Test.

Highly Technical · 44 days, 2 hours and 33 minutes
Administration and release of college admission TEST

Applicants take the College Admission Test and receive their ratings and certificate.

Highly Technical · 123 days, 4 hours and 30 minutes
Competitive bidding - public bidding

End-users procure goods, infrastructure and consulting services through public competitive bidding.

Highly Technical · 3 days
Government procurement – direct acquistion

End-users procure goods and services through direct acquisition.

Highly Technical · 9 days
Government procurement - direct contracting

End-users procure goods and services through direct contracting with a known supplier.

Highly Technical · 8 DAYS
Government procurement – small value procurement

End-users procure goods and services through small value procurement.

Highly Technical · 176 days
Government procurement – unsolicited offer with BID matching

Offerors submit unsolicited offers for projects involving new concepts with bid matching.

Highly Technical · 8 days
Government procurement - repeat order

End-users repeat an order by awarding to the previous winning bidder.

Highly Technical · 8 days
Government procurement – negotiated procurement

End-users procure goods and services through negotiated procurement.

Simple · 3days and 20 minutes
Manpower assistance request

Campus employees and students get manpower help for moving and office tasks.

Complex · 6 days and 25 minutes
Carpentry services- repairs and maintenance requests

Campus employees and students get carpentry repair and maintenance work.

Complex · 6 days and 25 minutes
Airconditioning services- repairs and maintenance requests

Campus employees and students get airconditioning repair and maintenance work.

Cagayan State University Lasam Campus

Simple · 13 minutes, 30 seconds
Validation of Enrollment

Students get official validation of their enrollment for the semester.

Simple · 10 minutes, 30 seconds
Issuance of Examination Permit

Officially enrolled students get an examination permit for the exam period.

Simple · 7 minutes
Signing of Certificate of Enrollment and Billing

Students get a signed certificate of enrollment and billing.

Simple · 14 minutes
Issuance of Statement of Accounts of Students

Students get an updated statement of their school accounts.

Simple · 14 minutes, 30 seconds
Adjustment of Assessment Due to Scholarship Discounts Other Than Free Higher Education Subsidy

Students get their assessment adjusted for non-Free Higher Education scholarship discounts.

Simple · 25 minutes
Adjustment of Assessment Due to Petitioned Subjects

Students get their ledger adjusted for petitioned subjects.

Simple · 14 minutes
Adjustment of Fees Due to Cancellation of Enrollment and Dropping of Subject

Students get their fees adjusted after cancellation of enrollment or dropping a subject.

Simple · 26 minutes
Processing of Refunds for Students

Students with overpayment get a refund processed.

Simple · 12 minutes
Signing of Student Clearance (Terminal & for Transfer)

Students get their terminal or transfer clearance signed after settling fees.

Highly Technical · 31 days
Government Procurement – Competitive Bidding

End-users get goods, infrastructure and consulting services procured through competitive bidding.

Highly Technical · 20 days
Government Procurement – Negotiated Procurement (Small Value Procurement)

End-users get small-value goods and services procured through negotiated procurement.

Highly Technical · 9 days
Government Procurement – Negotiated Procurement (Agency-to-Agency)

End-users get goods and services procured from another government agency.

Highly Technical · 4 days
Government Procurement – Shopping [Section 52.1 (a)]

End-users get goods procured through shopping from at least one supplier.

Highly Technical · 16 days
Government Procurement – Shopping [Section 52.1 (b)]

End-users get goods procured through shopping from at least three suppliers.

Highly Technical · 9 days
Government Procurement – Direct Contracting

End-users get goods procured directly from a known supplier.

Highly Technical · 7 days
Government Procurement – Repeat Order

End-users get repeat orders awarded to the previous winning bidder.

Simple · 5 minutes
Collection of Fees

Clients get fees collected accurately with an official receipt issued.

Simple · 5 minutes
Releasing of Cash (Salaries and Financial Assistance/Scholarship)

Beneficiaries get salaries and financial assistance released in cash based on payroll.

Simple · 5 minutes
Releasing of Checks (Students and Employees)

Students and employees get their approved checks released.

Simple · 5 minutes
Releasing of Checks (Suppliers and Other Government Agencies)

Suppliers and agencies get their approved checks released.

Simple · 1 hour and 15 minutes
Counseling Service

Students get one-on-one counseling to develop their potentials and plan their future.

Simple · 1 hour and 25 minutes
Referral Service

Referred students get counseling help, including referral to experts if needed.

Simple · 22 minutes
Exit Interview

Dropping or transferring students get an exit interview and guidance.

Cagayan State University Gonzaga Campus

Complex · 7 minutes & 50 seconds
Issuance of statement of accounts of students

Enrolled students get an updated Statement of Accounts.

Complex · 18 minutes & 10 seconds
Adjustment of assessment DUE to scholarship discount and petition

Students get their ledger adjusted for scholarship, discount or petition subject.

Simple · 7 minutes & 50 seconds
Processing of refunds for students

Students with valid overpayment get their refund processed.

Complex · 4 minutes & 50 seconds
Signing of student clearance (terminal & for transfer)

Graduating or transferring students get clearance after fees are verified as paid.

Complex · 2 1/2 months to wait for release of the results 3 hours and 42 minutes to complete all activities
Admission of incoming college freshmen/transferees

Incoming freshmen and transferees take the College Admission Test and get results.

Highly Technical · 12 days
Government procurement - alternative MODE of procurement

End-users get goods, infrastructure and consulting services procured via alternative mode.

Highly Technical · 26 days
Government procurement - competitive bidding

End-users get goods, infrastructure and consulting services procured via competitive bidding.

Simple, Complex & Highly Technical · 5 minutes
Collection of FEES

Students and outside clients can pay assessed fees and get an official receipt.

Simple · 5 minutes
Releasing of CASH (salaries & financial assistance/scholarship)

Students, personnel and clients receive cash for salaries and financial assistance.

Complex · 5 minutes
Releasing of checks

Students, personnel and clients receive checks based on approved vouchers.

Simple · 14 minutes
Medical consultation and counseling

Students and employees get medical consultation, medicine and health advice.

Simple · 13 minutes
Conduct of physical examination to first YEAR and transferee students

First year and transferee students undergo physical examination.

Simple, Complex, Highly Technical · 17 minutes
First AID treatment management

Injured or ill students and employees receive immediate first aid care.

Simple · 17 minutes
Medical and dental profiling

Students and employees get their medical and dental history recorded.

Simple · 21 minutes
Conduct of dental consultation

Students and personnel get dental examination and a treatment plan.

Simple · 2 hours and 12 minutes
Dental treatment

Students and employees receive preventive and curative dental treatment.

Simple · 38 minutes
Admission of NEW students

New students get admitted and officially enrolled in the College of Agriculture.

Simple · 24 minutes
Advising regular students

Regular students get advised on subjects and officially enrolled.

Simple · 19 minutes
Advising irregular students

Irregular students get advised on subjects and officially enrolled.

Simple · 16 minutes
Student's consultation

Students get consultation and guidance from faculty on their concerns.

Simple · 15 minutes
Borrowing laboratory equipment and materials

Students borrow and return laboratory equipment for hands-on learning.

Simple · 30 minutes
Process on rectification of grades

Students get incorrect grades corrected in official records.

Simple · 48 minutes
Handling student's complaints

Students get complaints against faculty mediated and resolved.

Campus Registrar Office

Simple · 12 minutes
Procedures for the Enrollment of Freshmen

Freshmen get enrolled and receive their assessment form.

Simple · 12 minutes
Procedures for the Enrollment of Transferees

Transferee students get enrolled and receive their assessment form.

Simple · 3 minutes
Procedures for The Enrollment of Old Students

Old students get their online enlistment confirmed and assessed.

Complex/Highly Technical · 7 working days(complex) 20 working days(highly technical)
Procedures for the First Issuance of Official Transcript of Records

Graduates and undergraduates get their first official transcript of records.

Simple/Complex · 3 working days(simple) 7 working days (complex)
Procedures for the Re-Issuance of Official Transcript of Records

Graduates and undergraduates get a re-issued official transcript of records.

Highly Technical · 30 working days
Procedures for the Re-Issuance of Diploma

Graduates get a re-issued diploma.

Simple · 10 minutes
Procedures for the Issuance of Certification of Grades/Certificate of Enrolment or Re-Assessment

Currently enrolled students get a certification of grades, enrolment, or re-assessment.

Simple · 20 minutes
Procedures for the Issuance of Certification of Authentication and Verification (CAV)

Graduates get a certificate of authentication and verification for their records.

Simple · 9 minutes
Procedures for the Adding and Cancelling of Subjects

Officially enrolled students get subjects added or cancelled.

Simple · 12 minutes
Procedures for the Completion of Grades

Currently enrolled students get an incomplete grade completed.

Simple · 8 minutes
Procedures for Dropping Out

Currently enrolled students get their dropping out processed.

Simple · 20 minutes
Procedures for the Authentication of Academic Records (TOR/DIPLOMA)

Graduates get their transcript and diploma authenticated.

Simple · 20 minutes
Procedures for the Issuance of Transfer Credentials

Students get transfer credentials for moving to another school.

Simple · 15 minutes
Procedures for the Issuance of Certificate of Graduation/GWA/Class Ranking or Medium of Instruction

Graduates and undergraduates get a certificate of graduation, GWA, ranking, or medium of instruction.

Simple · 9 minutes
Procedures for the Processing of Application for Graduation

Graduating students get their application for graduation processed.

Services and requirements | CSU (unofficial RE:GOV concept) · RE:GOV