DAP Citizen’s Charter
Know your rights and learn about the Academy's frontline services, processing times, requirements, and standards for a better client experience. Select an edition below to view or download the PDF.
- PDFFY 2026 Citizen’s Charter — 2nd editionFY 2026, 2nd edition
- PDFFY 2026 Citizen’s Charter — 1st editionFY 2026, 1st edition
- PDFFY 2026 Citizen’s Charter — 1st edition v1.0.2FY 2026, 1st edition
- PDFFY 2025 Citizen’s CharterFY 2025
- PDFFY 2024 Citizen’s Charter — 1st editionFY 2024, 1st edition
- PDFFY 2023 Citizen’s CharterFY 2023
DAP Certificate of Compliance
Certificates issued for compliance with Citizen’s Charter requirements.
DAP Committee on Anti-Red Tape and Directory
Composition and directory of the Academy’s Committee on Anti-Red Tape under the Ease of Doing Business and Efficient Government Service Delivery Act.
Client Satisfaction Measurement Report
Annual consolidated reports on client feedback and satisfaction with DAP services.
Other related documents
Additional files found on this page. Confirm correct placement with DAP.