Privacy Notice

eGovPH superapp (the "App") is the Philippine government's official one-stop mobile platform that brings a wide array of national and local government services directly into the hands of Filipinos. Developed by the Department of Information and Communications Technology (DICT) (the "App Owner"), the app serves as a unified digital gateway for accessing services from various government agencies, enabling faster, easier, and more secure public transactions.

At DICT, we recognize the importance of data privacy and are committed to protecting the user's personal data. In line with this, we ensure that we comply with Republic Act No. 10173 or the Data Privacy Act of 2012, along with its Implementing Rules and Regulations (IRR) as well as any other relevant data privacy-related laws and issuances by the National Privacy Commission (NPC).

We collect and process only the information that is necessary to fulfill the purpose of the App. This Privacy Notice explains what information we collect, process, and share, the purposes for such processing, and the rights of users as data subjects.

We may update this Privacy Notice as necessary to comply with applicable laws and regulations. Users are encouraged to review this Notice periodically. This Privacy Notice shall be made available through the App.

The information we collect from the user may either be Personal Information (PI) and/or Sensitive Personal Information (SPI), as defined in the Data Privacy Act of 2012:

Personal Information (PI) is any information from which the identity of an individual is apparent or can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual, such as name, date and place of birth, specimen signature or biometrics (fingerprint, face recognition, palm print, etc.), photo, present and permanent address, source of fund or income, name of employer or the nature or self-employment or business, contact details such as personal telephone number, personal mobile number and personal email address, mother's maiden name, cookie information, user credentials (i.e. username and password, PIN/MPIN, etc.), contacts list, geolocation, and information about the device they use to interact with us.

Sensitive Personal Information (SPI) is any information that falls under the category of personal information with higher security impact as described in applicable privacy law. This information includes but is not limited to marital status, cardholder data (CVV/CVC, Expiry Date), tax returns, government-issued numbers peculiar to an individual (ex. SSS, GSIS, UMID, etc.) information on IDs issued by private companies that are duly registered with the Securities and Exchange Commission, and student IDs for those who are not yet of voting age (below 18 years old).

The information we collect from our subscribers for the various functions of the platform is as follows:

Mobile number - In order to register an account, users will only have to provide their mobile number. However, in order to access the full features of the application, users must update their profile and provide additional information.

By updating their account, users can have full access to the App.

In addition to the information provided above, there are certain features within the application that require users to share additional relevant information. When utilizing these features, users may be prompted to provide supplementary details directly associated with the particular feature they wish to access. These features are designed to enhance the functionality and effectiveness of the application by gathering specific details related to their respective functionalities.

By updating their account, users can have full access to the App.

We collect the user's personal data when they:

No information from users will be collected until they have given their express consent. During the initial registration process, clicking the checkbox will signify that the user has read and agrees to the Terms and Conditions and Privacy Notice of the App.

We will only use the user's personal data when needed for the various features of the App. We may not process or use their information without the user's express consent.

Data will be used for the purpose of registering an account within the App and updating their profile accordingly for the KYC procedure. Doing this grants the user full access to the various features of the App.

When required by our Privacy Notice and the law and before we use or process the user's personal data for any other purpose, we will ask for their consent.

The personal data the user provides will only be shared with the agencies within the App, provided they are partnered with the App owner and they offer their services in the App. No information will be shared or disclosed to any other third parties or advertisers.

All information collected is kept confidential by the App Owner. User data will not be shared with any government or private entity without the user's express consent.

Personal data collected through the App shall be retained only for as long as necessary to fulfill its purpose, subject to applicable laws and regulations.

User account information will be retained until six (6) months of inactivity. If an account is inactive for more than six (6) months, the user will be notified that their data will be archived after thirty (30) days unless they reactivate their account.

Archived data will be stored for one (1) year. If no request for restoration or reactivation is made within that period, the data will be permanently deleted.

We place great importance on the security of all personal data that we collect and hold, including the use of physical, technological, and organizational measures to ensure that their information is protected from unauthorized access and against unlawful processing, accidental loss, alteration, disclosure, destruction and damage. Security measures directed to ensure the confidentiality, integrity, and availability of personal data being collected and processed include but are not limited to: backup solutions, access control and secure log files, encryption and data disposal and destruction policy. Once the retention period is over or if the data is no longer needed, we will automatically delete the user's relevant personal information.

As subscribers of the App, users are entitled to the following data privacy rights: