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Processing of Incoming Correspondence Covering Various Requests, Complaints and Proposals

The office acts on various requests, complaints and proposals submitted to it.

At a glance

  • Office: Quezon City Local Government
  • Classification: Simple, Complex
  • Who may apply: City Departments/Offices/Operating Units City Councilors Private entities National government agencies Local government units
  • Total processing time: 7 days* 20 minutes

Requirements

RequirementWhere to get it
Original copy – Letter, Memo, Endorsement/Indorsement, Transmittal, Routing SlipNone
One (1) set of supporting documents, if warrantedNone

Steps

What you doWhat the office doesFeeTime
Submit document/s to Receiving Area.Receives, classifies and encodes various submitted document/s/communications (such as Transmittals, Memoranda, registered mails, emails, etc.) in the Document Tracking System for Reference/Control Number. Gives to Head, Administrative Division for final review of document classification. (Assigned Staff Administrative Division)None5 minutes
Reviews document classification. Routes document/s to concerned Assistant City Administrator, OCA Division or assigned staff. (Chief Administrative Officer/Acting Head Administrative Division)None10 minutes
Conducts Complete Staff Work thru review, evaluation and analysis; inspection; data gathering; recommendation of proper action; preparation of necessary documents to grant request or implement given instructions. Gives evaluation report and/or draft action documents to the Assistant City Administrator/s or to the City Administrator for final consideration/ approval/ signature. (Assistant City Administrator for Fiscal Affairs and/or Assistant City Administrator for General Affairs and/or Assistant City Administrator for Operations and/or Heads of OCA Division – Administrative Division; Fiscal Management Division; Management and Organization Division; Operations, Coordination and Monitoring Division; Technical Division And/or Assigned Staff)None5 days
Approves/signs final revised action documents. (City Administrator)None2 days*
Releases signed document/s to concerned city department/office/unit, concerned entity/ies, concerned NGAs/LGUs. (Assigned Staff/Records Officer Administrative Division)None5 minutes

Source

Read from the office's Citizen's Charter by Muse Spark. Fees and steps change: check the PDF and the office before you go.

Processing of Incoming Correspondence Covering Various Requests, Complaints and Proposals | QC (unofficial RE:GOV concept) · RE:GOV