Welcome to Vicente Sotto Memorial Medical Center!
The OSM – Customer Relationship Management Section is here to assist you with your inquiries, feedback and complaints. We want you to know that your feedback, suggestions and complaints will give us the chance to resolve any problem that may occur and help us in making our services better.
Any comments, suggestions and complaints you provide through this helpdesk will be treated with utmost confidentiality.
Submit your inquiry, feedback or complaint
Kindly provide the following details below. Fields marked * are required.
- 01Name
Enter first name, middle name and last name. Name is required.
Required - 02Respondent/Complainant
Choose one: Patient, Companion (Family/Relative), or Other.
Required - 03Mobile number
Enter your mobile number.
Required - 04Telephone number
Enter your telephone number, if available.
Optional - 05Email
Enter your email address for our response.
Required - 06Address
Enter your address, if you wish to provide it.
Optional - 07Date of visit/admission
Enter date as MM/DD/YYYY, for example 11/20/2025.
Optional - 08Department visited/admitted
Select one or more: Emergency Room, In-patient/Ward, Outpatient Department, Radiology (X-ray), Laboratory, Billing Section, Medical Records Section.
Required - 09Inquiries/concerns/complaints
Describe your inquiry, concern or complaint in detail.
Required - 10Submit
Select Submit to send your form to the OSM – Customer Relationship Management Section. Kalidad nga serbisyo, among garbo! Quality service is our pride!
Contact us
For follow-up, you may also reach the hospital through the contact details below.
- Address
- B. Rodriguez Street, Sambag II, Cebu City, Cebu, Philippines 6000Vicente Sotto Memorial Medical Center
- Contact number
- 0920 970 7617
- osm@vsmmc.doh.gov.ph