UnofficialOfficial site ↗ReportFeedback
GOVPH
PhilHealth sealRepublic of the PhilippinesPhilippine Health Insurance Corporation

PhilHealth steps up for the Ease of Doing Business and efficient government service delivery

Our compliance with Republic Act No. 9485 or the Anti-Red Tape Act of 2007 to achieve total customer delight

Welcome to the PhilHealth ARTA Webpage!

It is with pride that we highlight our efforts in compliance to Republic Act No. 9485 or the Anti-Red Tape Act of 2007. As a responsible corporate institution, PhilHealth strives to align its initiatives with what is mandated, in a bid to achieve total customer delight.

How our ARTA journey started

PhilHealth's efforts to be an ARTA-compliant agency started with the creation of its Committee on Anti-Red Tape and the release of its first Citizen's Charter, followed by updates and office recognitions for service efficiency.

    1. 2009 - Special Order No. 34, s. 2009
      Creation of CART

      Created the Committee on Anti-Red Tape (CART) and defined its functions and timetable of activities

    2. 2009 - Special Order No. 961, s. 2009
      Designation of HART and PARTOS

      Designated the Head of the Anti-Red Tape (HART) and the PhilHealth Anti-Red Tape Officers (PARTOS) in the different Regional Offices

    3. 2009 - Office Order No. 101
      First-ever PhilHealth Citizen's Charter (PCC) released

      First attempt to standardize processes considering the diversity of situations frontline offices face every day

    4. 2011 - Special Order No. 0753, s. 2011
      New CART composition

      Announced new composition of the CART

    5. 2012 to 2013
      Special Order Nos. 594, s. 2012 and 682, s. 2013

      Amended Special Order No. 0753, s. 2011

    6. 2013
      2013 edition of the PCC

      Consolidated amendments to the 2009 edition made through several Office Orders

    7. 2015
      2015 edition of the PCC

      Updated edition of the PCC

    8. 2017
      2017 edition of the PCC

      Latest updated edition of the PCC referenced on this page

    Recognition for service efficiency

    While these reforms were happening, PhilHealth offices were recognized for service efficiency and quality by the Civil Service Commission (CSC) and by members who visit offices for various concerns. Several offices have garnered citations, commendations and awards from the CSC for consistent efficiency in service delivery, considered the pillars of genuine, dedicated public service.

    Legal basis and Citizen's Charter

    Extra miles - best practices

    Ease of Doing Business and Efficient Government Service Delivery

    PhilHealth Citizen's Charter handbook 2024 Volume 1 to 11 - external services

    PDF 11

    PhilHealth Citizen's Charter handbook 2024 Volume 12 to 23 - internal services

    PDF 12

    Showcases and commendations for quality public service

    Directory 20

    Anti Red Tape Act | PhilHealth (unofficial RE:GOV concept) · RE:GOV