At a glance
- Office: Local Health Insurance Offices (LHIOs)
- Classification: Simple
- Who may apply: All Health Care Institutions (HCIs) NOT enrolled in the Auto-Credit Payment Scheme (ACPS)
- Total fees: None
- Total processing time: 1 hour and 8 minutes**
Requirements
| Requirement | Where to get it |
|---|---|
| Valid ID* of the HCI-Authorized Check Claimant (1 photocopy) | Any Government Agency issuing valid ID |
| Valid ID with signature of the authorized representative (1 photocopy) - If thru a representative | Authorized Representative |
| Authorization letter signed by the HCI-Authorized Check Claimant (1 original copy) | HCI-Authorized Check-Claimant |
| Valid ID of the HCI-Authorized Check Claimant (1 photocopy) | HCI-Authorized Check-Claimant |
| Official Receipt/s | HCI |
Steps
| What you do | What the office does | Fee | Time |
|---|---|---|---|
| Get queuing number at the PACD and wait for the number to be called | Issue queuing number and advise client to proceed to designated counter when the number is called (Public Assistance and Complaint Desk (PACD) Officer) | None | 1 hour and 1 minute** |
| Present valid ID/s and/or authorization letter once number is called at the Check Releasing | Validate ID/s and/or authorization letter presented (Disbursing Officer) | – | 2 minutes |
| Acknowledge receipt of Check/s by affixing signature in the logbook | Release the Check/s to the client (Disbursing Officer) | – | 4 minutes |
| Issue Official Receipt | Receive the Official Receipt/s and file (Disbursing Officer) | – | 1 minute |
Source
Read from the office's Citizen's Charter by Muse Spark. Fees and steps change: check the PDF and the office before you go.