At a glance
- Office: Philippine Health Insurance Corporation
- Classification: Simple
- Who may apply: Local Health Insurance Office Heads and Local Health Insurance Office Information Officer-designate
- Total fees: None
- Total processing time: 3 days
Requirements
| Requirement | Where to get it |
|---|---|
| Letter of Request/Memoranda/Instructions/Routing Slips (1 Original/Scanned Copy) | Central Office Sectors/Departments/Other Stakeholders |
Steps
| What you do | What the office does | Fee | Time |
|---|---|---|---|
| Forward Memo/Instructions/Routing Slip to Area Office concerned | Receive memo/instructions/routing slip from offices concerned communicating their concerns thru private mail/email/personal delivery (Clerk III, Office of the Area Vice Presidents) | None | 1 Day |
| Print and write control number at the bottom of the documents and logs it (Clerk III, Office of the Area Vice Presidents) | None | – | |
| Review communication and proposes course of action or completed staff work before forwarding the document to the AVP (Executive Assistant III, Office of the Area Vice Presidents) | None | – | |
| Receive reply memo from Area Office/PRO | If concern can be resolved within AVP's authority, Area Office staff prepares reply within 2 days (Chief Social Insurance Officer/ Executive Assistant/Senior Social Insurance Officer) | None | 2 Days |
| For issues needing the intervention of the PROs, the Area Office transmits the scanned documents via email to the PRO concerned and the PRO shall then prepares reply within 2 days upon receipt. | None | – | |
| Mark as "closed" in incoming/outgoing logbook/e-logbook | Mark as "closed" in incoming logbook/e-logbook (Clerk III, Office of the Area Vice Presidents) | None | – |
Source
Read from the office's Citizen's Charter by Muse Spark. Fees and steps change: check the PDF and the office before you go.