Welcome to the PhilHealth ARTA Webpage!
It is with pride that we highlight our efforts in compliance to Republic Act No. 9485 or the Anti-Red Tape Act of 2007. As a responsible corporate institution, PhilHealth strives to align its initiatives with what is mandated, in a bid to achieve total customer delight.
How our ARTA journey started
PhilHealth's efforts to be an ARTA-compliant agency started with the creation of its Committee on Anti-Red Tape and the release of its first Citizen's Charter, followed by updates and office recognitions for service efficiency.
- 2009 - Special Order No. 34, s. 2009Creation of CART
Created the Committee on Anti-Red Tape (CART) and defined its functions and timetable of activities
- 2009 - Special Order No. 961, s. 2009Designation of HART and PARTOS
Designated the Head of the Anti-Red Tape (HART) and the PhilHealth Anti-Red Tape Officers (PARTOS) in the different Regional Offices
- 2009 - Office Order No. 101First-ever PhilHealth Citizen's Charter (PCC) released
First attempt to standardize processes considering the diversity of situations frontline offices face every day
- 2011 - Special Order No. 0753, s. 2011New CART composition
Announced new composition of the CART
- 2012 to 2013Special Order Nos. 594, s. 2012 and 682, s. 2013
Amended Special Order No. 0753, s. 2011
- 20132013 edition of the PCC
Consolidated amendments to the 2009 edition made through several Office Orders
- 20152015 edition of the PCC
Updated edition of the PCC
- 20172017 edition of the PCC
Latest updated edition of the PCC referenced on this page
Recognition for service efficiency
While these reforms were happening, PhilHealth offices were recognized for service efficiency and quality by the Civil Service Commission (CSC) and by members who visit offices for various concerns. Several offices have garnered citations, commendations and awards from the CSC for consistent efficiency in service delivery, considered the pillars of genuine, dedicated public service.
Legal basis and Citizen's Charter
Extra miles - best practices
Ease of Doing Business and Efficient Government Service Delivery
- PDFJMC 2019-001 - IRR of RA 11032Implementing Rules and Regulations of Republic Act No. 11032 · PDF
- PDFEODB Primer - RA 11032Primer on RA 11032 · PDF
- PDFEODB Briefer - RA 11032Briefer on RA 11032 · PDF
- →PhilHealth commitment to ease of doing businessPhilHealth steps up for Ease of Doing Business and efficient government service delivery · News