Processing of refunds to students

Office: Cagayan State University Sanchez Mira Campus
Classification: Complex
Who may apply: Student
Total fees: None
Total processing time: 3 days and 17 minutes

Students get a refund of overpayment after validation.

At a glance

Presents Request Form for Refund, Statement of Accounts and Official Receipt.	Receives request form together with supporting documents from the students. (Assessment Clerk Accounting Office)	None	1 minute
Waits for the processing of the service.	Verifies validity of the claim and completeness of supporting documents. Accepts the documents if the claims are valid and supporting documents are complete and informs the student to follow-up and/or claim his/her refund from the Cashier's Office after 3 working days. Processes the claim and prints Disbursement vouchers. (Assessment Clerk Accounting Office)	None	5 minutes
Presents School ID of Students and Employees	Requires Client to sign in the received payment box of the disbursement vouchers (Cashier II Cashier's Office Cashier I/Cashier's Staff Cashier's Office)	None	2 minutes
Signs in the received payment box of the disbursement vouchers	Issues the Check (Cashier II Cashier's Office Cashier I/Cashier's Staff Cashier's Office)	None	1 minute
Client receives the check and evaluates the service/s availed using the CSM Form and drops to the suggestion box located in the PACD	Asks client/s to evaluate the service/s availed (Cashier II Cashier's Office Cashier I/Cashier's Staff Cashier's Office)	None	2 minutes