Contact Center ng Bayan
This page is the Civil Service Commission (CSC) Counter for Vicente Sotto Memorial Medical Center. It features the Contact Center ng Bayan poster — your direct line to efficient public service under Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018.
Report the following violations
- Refusal to accept application · 1 — Refusal to accept application or request with complete requirements being submitted by an applicant or requesting party without due cause.
- Additional requirements · 2 — Imposition of additional requirements other than those listed in the Citizen's Charter.
- Additional costs · 3 — Imposition of additional costs not reflected in the Citizen's Charter.
- No written notice of disapproval · 4 — Failure to give applicant or requesting party a written notice on the disapproval of an application or request.
- Failure to act within processing time · 5 — Failure to render government services within prescribed processing time on any application and/or request without due cause.
- Failure to attend to clients · 6 — Failure to attend to applicants or requesting parties who are within the premises of the office or agency concerned prior to the end of official working hours and during lunch break.
- No official receipt issued · 7 — Failure or refusal to issue official receipts.
- Fixing or collusion with fixers · 8 — Fixing and/or collusion with fixers in consideration of economic and/or other gain or advantage.
Penalties and liabilities
The poster also cites Penalties and Liabilities under Section 22 of R.A. No. 11032, including administrative liability and criminal liability for bribery, extortion, or maliciously soliciting favor in cash or in kind, as punishable under the Revised Penal Code and other special laws.
Contact Center ng Bayan contact details
- Text
- SMS for complaints and feedback0908 881-6565
- [email protected]Email for complaints and feedback
- Website for online reporting
- www.contactcenterngbayan.gov.phLog-on to
- Facebook page
- www.facebook.com/civilservicegovphFacebook